Microsoft and Aspect form global strategic alliance

News Flash

SMS BOS < SPACE > MF, MUTUAL FUND QUERY AT 56388
COS GETTING FRESH FDI IN SECTORS WHERE FDI CAPS HAVE GONE UP: SOURCES
NEW NORMS TO CONSIDER TOTAL FOREIGN INVESTMENT NOT TOTAL INVESTMENT: SRCS
CCEA NOD NEEDED ONLY FOR INVESTMENTS OF RS.1200 CR AND ABOVE: SOURCES
GOVT TO EASE NORMS FOR FDI REQUIRING CABINET APPROVAL: SOURCES
NO PLANS TO OFFER HOME LOANS AT 8%: NW
OCTOBER UNEMPLOYMENT RATE RISES TO 10.2% VS 9.8% (MOM)
EMPLOYERS CUT PAYROLLS BY 190,000 IN OCTOBER VS ESTIMATE OF 175,000
FOREIGN FUNDS NET BUY RS.587.02 CR IN EQUITIES ON NOVEMBER 6 (PROVISIONAL)
DOMESTIC FUNDS NET BUY RS.236.62 CR IN EQUITIES ON NOVEMBER 6 (PROVISIONAL)
KINGFISHER RAISES FUEL SURCHARGE BY RS.200 ON SECTORS MORE THAN 1000 KM
KINGFISHER RAISES FUEL SURCHARGE BY RS.100 ON SECTORS UPTO 1000 KM
JET AIRWAYS RAISES FUEL SURCHARGE BY RS.100-150 ON SECTORS UPTO 1000 KM
NET PROFIT AT $455 MN VS LOSS OF $24.6 BN (YOY)
TOTAL REVENUES AT $26.05 BN VS $898 MN (YOY)
MUTUAL FUNDS NET BUY RS.34.3 CR IN EQUITIES ON NOVEMBER 5
FOREIGN FUNDS NET BUY RS.267.6 CR ($56.8 MN) IN EQUITIES ON NOVEMBER 5
OVER 7% GROWTH ACHIEVABLE IN FY'11
TO EXPLORE STIMULUS EXIT MODE NOW; WINDING DOWN STIMULUS TO CUT DEFICIT
SENSEX UP 1.65%, NIFTY UP 1.8% FOR THE WEEK
CNX MIDCAP INDEX UP 3.9%, BSE SMALLCAP INDEX UP 1.6%
BSE PSU INDEX UP 4.77%, REALTY UP 4.4%, METAL INDEX UP 4%
INDEX GAINERS: BHARTI UP 9.4%, JP ASSOCIATES UP 8.6%, IDFC UP 7%
GETS U.S. FDA NOD FOR GENERIC ACULAR
TO RAISE UPTO $300 MN VIA FCCBS
EXTENDING 8% HOME LOAN SCHEME TILL 31ST MARCH , 2010
INDIAN RAILWAYS SHOULD RATIONALISE PASSENGER FARES UPWARD
TO RAILWAYS: STOP CROSS SUBSIDISING FARES AND FREIGHTS
IMPOSES 20% SAFEGUARD DUTY ON IMPORT OF SODA ASH
ROAD DEFICIT REMAINS THE GREATEST PROBLEM IN INFRASTRUCTURE IN INDIA

Updated: 26/03/2008 | 05:22 PM IST

Software

NDTV Correspondent

Wednesday, March 26, 2008 (New Delhi)

Blog

Comments:

Read (0)

Post

Rate the story

At the VoiceCon Orlando 2008 conference, Microsoft Corporation and Aspect Software Inc, a leading contact center company, announced a multiyear strategic alliance to help deliver unified communications (UC) to contact centers around the world.

Aspect will design its Aspect Unified IP contact center solution to interoperate with Microsoft’s platform for software-powered voice and unified communications and will offer it as the leading option to new and existing customers.

Microsoft is making an equity investment in Aspect to accelerate the development and adoption of the new solutions and services.

“Our alliance and the resulting joint solutions are designed to enhance sales, service and support capabilities for organizations of all types and sizes, across many industries. We strongly believe that the combination of Microsoft Office Communications Server 2007 and Aspect Unified IP will redefine the way companies interact with their customers,” said Jim Foy, president and CEO of Aspect. “With this alliance and its equity investment, Microsoft recognizes Aspect Unified IP as an ideal fit with its software-powered voice platform.”

“A key pillar of Microsoft’s unified communications vision is improving access to the people and information you need to do your job better and more quickly, and, with Aspect, we aim to make this vision a reality for contact centers,” said Gurdeep Singh Pall, corporate vice president, Unified Communications Group at Microsoft.

“Contact centers demand reliable and flexible communications solutions. The fact that Aspect, a noted leader, is choosing to optimize its next-generation solution for Microsoft UC is tremendous validation of the strengths of our unified communications and voice over Internet protocol platform, and for the momentum behind software-powered voice.”

Aspect will begin development of the optimized solutions immediately. This year, Aspect plans to release a new version of its .NET-based Aspect Unified IP product, which delivers interoperability with Microsoft Office Communications Server 2007, and which will include a powerful ask-an-expert capability using instant messaging and presence technology in Office Communications Server 2007.

Aspect is designing this feature to enable contact center agents to find and consult with experts anywhere in a company to resolve inquiries in a single interaction.