InterGlobe Technologies is a sister company of Interglobe Enterprises, which runs low-budget carrier Indigo, the only profit-making airline in an otherwise bleeding aviation sector.
The decision was taken at the Air India board meeting on July 3. The board had also approved the tendering process to be followed to appoint a new company to handle the call center operations for Air India.
The board has formulated new guidelines for awarding the contract for call center operations. The request for proposal is expected to say that the contract will be awarded to only to a company which is not related to an airline. This contract with InterGlobe Technologies will come to an end in July.
A preliminary inquiry has been initiated at the behest of Civil Aviation Minister Ajit Singh. The initial inquiry has found irregularities in the operations of call center managed by InterGlobe Technologies. No details of the alleged irregularities have been made public against the contract that was awarded to InterGlobe Technologies in 2010.
Officials at Air India had initially objected the tendering process that awarded contract to InterGlobe Technologies
Data from the aviation regulator Directorate General of Civil Aviation shows that Air India’s market share has stagnated during the last 12 months.
Singh has also recently initiated enquiry against IDFS Trading that handles in-flight duty free shopping for Air India.